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Safety, security and privacy
Your members’ information, handled properly.
A club putting its people, its fleet and sometimes its members’ locations into a system deserves a straight answer about how all of that is handled. This page is that answer.
On the water
Crew Wise never decides whether it is safe to row.
That decision belongs to the club and its authorised decision-makers, every time.
Sign-out and return
Who is on the water, in which boat, and when they left — visible to authorised club members from anywhere, not just on a sheet in the shed.
Conditions, not verdicts
Wind, gusts, temperature and tide sit beside the day’s rowing, against limits your club sets. Crew Wise shows them. It does not give permission.
Boats out of service
A boat reported damaged at return is marked on every device at once, so the next crew cannot take it out by accident.
Permissions
One club can never see another club.
Separation between clubs is enforced in the database itself, not by the screens.
Every table carries row-level security, so a request for another club’s boats, members or messages is refused before it reaches the app. Someone who has asked to join and is still waiting for approval sees nothing of the club at all.
Within a club, people get access appropriate to their role: rowers, coaches, administrators. A normal member cannot make themselves an administrator, and administrative screens sit behind a club PIN.
How people join is your choice
A join code, an approval queue, or an open door — set by the club, changeable at any time. Clubs start on a code.
Shed screens have their own code
A tablet left in the boat bay runs in Kiosk Mode and is left only with a shed code the club sets, separate from the admin PIN.
Connections are encrypted
Crew Wise talks to its database over encrypted connections only, from the app and from the browser alike.
Location
Tracking is optional, and it is the rower’s choice.
Crew Wise works completely normally without it. Signing a boat out, checking availability and reporting damage need no location at all.
When a rower chooses to use the mobile Stroke Coach, their phone records the session and can share a live position while the boat is out. That position is visible to authorised members of their own club and to nobody else, and it belongs to the outing, not to a permanent trail of where somebody has been.
Your phone asks you for permission before any of this happens, and refusing it leaves everything else working.
Your data
It is your club’s data, and it stays that way.
You can take it with you
Export the logbook as CSV, or the whole club as a backup file. You do not need to ask us, and you do not need to be leaving.
Nothing is held hostage
If your club stops subscribing, your records are not deleted to force your hand. Export them whenever you like.
Health information stays out
Crew Wise does not collect health information from your phone. Anything you type in yourself, such as a workout, stays on your own screens and is never part of the club feed.
No advertising, no selling data
Your club pays for Crew Wise. Your members are not the product, and their information is not passed to anyone else.
Full detail is in the privacy statement. If your committee needs something specific in writing before deciding — where data is held, backup schedule, retention, or a data processing agreement — email support@crewwise.co.nz and you will get a straight answer rather than a brochure.
